Returns/Refunds: For an exchange or full refund, excluding your initial shipping fee, we must have the original purchase returned in its original packaging within seven (7) days of receipt, according to the date of delivery as shown by delivery service records. Buyer is responsible for return shipping costs and item must be received at Creative Handz within fourteen (14) from delivery date to buyer per delivery service records. Please do NOT return items without first contacting us through the Service e-mail address below, so that we can provide you with the appropriate return form to download, fill out, and include in your return package.
Replacement items (except for hand-made custom orders) will be shipped to you on the next business day. Payments Accepted: We are currently accepting online payments via PayPal, only. There are TWO options for payment through PayPal: Using your own PayPal account or a Credit Card payment through PayPal. You don't need to have a PayPal account to pay by credit card. Just click on their statement: "If you do not currently have a PayPal account - Click Here" and you will be taken to another page where you can complete your credit card details (Visa, MasterCard, Discovery, Amex). All of this information is transacted on their secured server and is completely separate and apart from the CreativeHandz.com web site. We NEVER get to see your private information.